RETURN & REFUND POLICY
We hope you love your order, but if something isn't quite right, we're here to help
Returns
We accept returns for refunds or exchanges within 7 days of receiving your order.
To be eligible for a return:
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Items must be returned within 7 days
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Proof of postage/tracking must be provided
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Items must be unworn, unused and in their original packaging
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All tags must still be attached
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Items must not contain any marks, stains, odours, makeup, or damage
Once your return has been sent, please email your tracking number and order details to:
Refunds
Once we receive and inspect your return, your refund will be processed back to your original payment method.
Please allow 5-10 working days for refunds to appear in your account depending on your bank provider.
Sale Items
Unfortunately, sale items are non refundable and cannot be exchanged.
Faulty Items
We sincerely apologise if you receive a faulty item.
Please contact our customer service team with:
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Your order Number
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A description of the fault
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Clear photos of the item
Once reviewed, we will arrange a replacement, exchange or refund where appropriate.
Jewellery Returns
For hygiene reasons, jewellery cannot be returned or exchanged